Refund policy

1. Wallet top-ups

USD added through Stripe or Cryptomus is a prepayment for future catalogue orders. Once credited, top-ups are not refunded to the original payment method except where required by law or in cases of a documented duplicate or erroneous charge. Contact info@eptasoft.net or open a ticket promptly.

2. Unused wallet balance

Unused USD stays on the account. It is not automatically paid out to a bank account. On lawful account closure we may, at our discretion, refund leftover wallet funds minus processing costs, or keep a small remainder if payout is impractical.

3. Cancelled and partial orders

If the upstream provider marks an order cancelled, the unused charge returns to your USD wallet automatically. If the order is marked partial, unused quantity is credited back using the original rate. Wallet credit is the remedy — not a new card refund.

4. Completed orders

Orders marked completed are considered delivered as far as the upstream job is concerned. We do not refund completed jobs because a destination account later lost followers, was banned, or changed visibility. Read refill and drop notes on the service name before you order.

5. Chargebacks

A chargeback or payment dispute may freeze or close the account. We may deduct disputed amounts and related Stripe fees from the wallet. Contact us at info@eptasoft.net before disputing a charge so we can check the ledger.

6. How to ask

Use Tickets in the panel or email info@eptasoft.net with your username, order id and the reason. Operator: EPTASOFT LTD, 61 Bridge Street, Kington, England, HR5 3DJ (Companies House No. 17038547), +44 7458 197128.